Refund Policy
At Fermorin, we want you to feel completely confident when shopping with us. If something isn’t right with your order, we’re here to help.
Order Cancellation
Orders can be canceled before they are fulfilled.
If your order has not yet shipped, contact us immediately and we will cancel it and issue a full refund.
Refunds & Replacements
Due to the nature of our product (dried Black Soldier Fly larvae), we do not accept returns.
However, we stand behind the quality of our treats, and your satisfaction matters to us.
We will offer a refund or a free replacement if:
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Your package arrives damaged
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You receive the wrong item
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The product has quality issues
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Your order never arrives
To request a refund or replacement, please email us at info@fermorin.com with:
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Your order number
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Photos of the issue (if applicable)
We will review your request and respond within 24 hours.
Refund Method
Approved refunds are issued back to your original payment method.
Please allow 3–5 business days for the refund to appear in your account, depending on your bank or payment provider.
Late or Missing Refunds
If you haven’t received your refund after 5 business days:
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Check your bank or credit card account again
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Contact your bank or card provider
If the issue persists, feel free to reach out to us — we’re happy to assist.
Subscriptions
You may pause, skip, or cancel your subscription anytime through your account.
Subscription orders that have already been processed or shipped cannot be refunded.
Contact Us
If you have any questions, feel free to contact us:
info@fermorin.com
We’re here to make sure you and your flock are happy.