Shipping Policy
Shipping Policy
Last updated: September 11, 2026
Where we ship
We currently ship within the United States.
Shipping options
- Standard Shipping: Usually arrives within 3 - 5 business days. Cost may vary based on order total and location.
- Expedited Shipping: Delivers in 1 - 3 business days. Higher cost option for faster service.
Delivery times are estimates and are not guarantees.
Order processing and tracking
After your order ships, tracking information is sent to the email address provided at checkout. Tracking updates are supplied by the carrier and may take time to appear.
Delivery address
Please provide a complete and accurate shipping address. Contact info@fermorin.com immediately if a correction is needed. We cannot guarantee an address change after fulfillment or shipment, and carrier correction fees caused by an incorrect address may be the customer’s responsibility.
Delays
Weather, carrier disruptions, high-volume periods, and events outside our reasonable control may delay delivery. We will assist with available tracking information, but carrier delivery estimates can change.
Damaged, incorrect, missing, or undelivered orders
Because dried black soldier fly larvae are a feed product, we do not accept returns. If your package arrives damaged, contains the wrong item, has a quality issue, or never arrives, email info@fermorin.com with your order number and, when relevant, clear photos. We will review the issue and provide an appropriate refund or replacement when it qualifies under our Refund Policy.
Contact
For shipping help, email info@fermorin.com.