Privacy Policy

Privacy Policy

This Privacy Policy describes how fermorin.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

“Personal Information” means any information that can uniquely identify an individual. Below is a list of the types of Personal Information we collect and why.

Device Information

Examples of Personal Information collected:
Version of web browser, IP address, time zone, cookie information, pages or products viewed, search terms, and interactions with the Site.

Purpose of collection:
To load the Site accurately, and to perform analytics that help us improve the Site.

Source of collection:
Automatically collected using cookies, log files, web beacons, tags, pixels, and affiliate links.

Disclosure for a business purpose:
Shared with Shopify, our website hosting and ecommerce provider. If you use a subscription, certain information may also be shared with our subscription processor, such as Seal Subscriptions (or similar subscription apps used on fermorin.com).

Order Information

Examples of Personal Information collected:
Name, billing address, shipping address, payment information (including credit card numbers or PayPal username), email address, and phone number.

Purpose of collection:
To provide products or services, process payment, arrange shipping, provide order confirmations, communicate with you, screen for potential risk or fraud, and provide marketing or product recommendations based on your preferences.

Source of collection:
Collected directly from you.

Disclosure for a business purpose:
Shared with Shopify. If you subscribe, this information may also be shared with our subscription service provider (e.g., Seal Subscriptions). Shipping information may be shared with fulfillment partners used for order dispatch.

Customer Support Information

Examples of Personal Information collected:
Phone number, purchase history, email, name, address, and communication records.

Purpose of collection:
To provide customer support.

Source of collection:
Collected directly from you.

Disclosure for a business purpose:
Shared with Shopify.

Minors

The Site is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children.
If you believe your child has provided Personal Information, please contact us at info@fermorin.com to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contract with you. Examples include:

  • Shopify powers our online store. Shopify’s Privacy Policy: https://www.shopify.com/legal/privacy

  • We may share information to comply with laws, respond to subpoenas or lawful requests, or protect our rights.

  • We may share information with social media advertising platforms (Facebook, Instagram, TikTok, etc.) for retargeting.

  • If you subscribe to email marketing, your email may be used for email-based remarketing.

Behavioural Advertising

We use Personal Information to provide targeted advertisements we believe may interest you. Examples:

Learn more about targeted advertising here:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

Opt-out options:

You may also opt out through:
http://optout.aboutads.info/

Using Personal Information

We use your Personal Information to:

  • Offer products for sale

  • Process payments

  • Ship orders

  • Provide customer service

  • Send updates on products, services, or promotions

Retention

We retain order information unless and until you request its deletion.
See “Your Rights” for more information.

Automatic Decision-Making

If you are a resident of the EEA, you may object to decisions made solely via automated processes.

We do not engage in automated decision-making that has a legal or significant effect on you.

Shopify uses limited automated decision-making for fraud protection, such as:

  • Temporary IP address denylisting after failed transactions

  • Temporary credit card denylisting associated with flagged IPs

CCPA (California Residents)

If you live in California, you have the right to:

  • Access your Personal Information (“Right to Know”)

  • Request correction or deletion

  • Request your data be transferred to another service

To exercise these rights, contact us at:
info@fermorin.com

You may designate an authorized agent to submit requests on your behalf.

Cookies

Cookies help the Site remember preferences and improve your browsing experience.
We use functional, performance, analytics, advertising, and social media cookies.

Common cookie functions include:

  • Shopping cart management

  • Customer login

  • Checkout processing

  • Analytics tracking

Cookie duration varies from session-based to persistent (30 minutes to 2 years).

You may block cookies using browser settings, but doing so may affect the Site’s functionality.

Learn more: https://www.allaboutcookies.org/

Blocking cookies may not stop all sharing of information with advertising partners—refer to Behavioural Advertising for opt-out instructions.

Do Not Track

Industry standards do not currently define responding to Do Not Track signals.
We do not change data collection practices when receiving such signals.

Changes

We may update this Privacy Policy as needed for operational, legal, or regulatory reasons.

Contact

For more information, questions, or complaints, contact us at:
info@fermorin.com

Last updated: Dec 2025

If you are not satisfied with our response, you may contact your local data protection authority.
Example (UK): https://ico.org.uk/make-a-complaint/

Applicable Law

We are committed to protecting your personal information under applicable data protection laws.

These include:

  • Data Protection Act 2018

  • GDPR (EU Regulation 2016/679)

  • Local data protection laws applicable to international customers

If you have questions about your rights under other jurisdictions, please contact our Data Protection Officer at:
info@fermorin.com